The shared CRM

Keep the whole customer relationship in view.

Manage accounts, contacts, deals and conversations in a shared workspace, then connect that context to the work your team needs to do next.

The work in context

Useful context. A clear next step.

Import and connection setup determine what moves and which system owns each record. Choose permissions and data handling before connecting a source.

01 /

Customer records

Keep company and contact context together with deal, activity and conversation history.

02 /

Pipeline and activity

Follow deal stages, next tasks and the context behind a forecast. A forecast supports judgment; it is not certainty.

03 /

Data quality and customization

Review duplicates and merges, configure fields and objects, and adapt record views to your team’s vocabulary.

04 /

Reporting

Use scoped CRM reports and filters to inspect activity, pipeline and changes over time.

Walk through the process

From context to recorded work.

Import and connection setup determine what moves and which system owns each record. Choose permissions and data handling before connecting a source.

  1. Prepare a small import

    Map source fields, record ownership and duplicate handling before importing.

  2. Review the record

    Inspect company/contact relationships, history and assigned tasks.

  3. Choose a next action

    Use the Sales Assistant or a configured workflow to prepare a task or draft.

  4. Inspect the result

    Keep the action and its history connected to the same record.

Continue exploring

Keep the next step connected.

Data quality

Review the merge before changing the record.

Keep the source, intended company/contact relationship and conflicting fields visible when reviewing duplicates. Agree the owning system before enabling an import or connection.

Your next step

See your customer workflow, connected.

Bring one real workflow to the conversation. We’ll show how the records, agents and review points fit together.